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Customer Support
Having trouble logging in? |
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If you are having trouble logging in, first, make sure that
your membership hasn't expired. If you only signed up for
a 30 day membership, has it been 30 days? Did you sign up
for a "recurring" membership, where your card is billed each
month or did you sign up for just one month? If you cannot remember your what kind of membership you signed up for, or if you cannot remember your password, it is best if you contact the company you submitted your credit card information to. You can find this information here. |
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If you know your membership is still valid, please double-check
the username and password you were emailed when you joined the
site. By far the most common problem is a mistyped username
or password. Perhaps try cutting and pasting the username
& password directly from the email you received when you
signed up into the fields on the login form, as it is not
always easy to tell the difference between 0 and O (capital
letter O versus the number zero), 1 and l (lowercase L versus
the number 1), etc. It is also quite common to make a typing
mistake. Cutting and pasting the correct username and password
from the email takes care of any such issues. Remember that
usernames and passwords are cAse SeNsItIvE. Username 'joe' is
not the same as username 'Joe'. Also be sure that you
are typing the secret word in its field correctly. |
| If you are STILL unable to log in after trying the above suggestions THEN send an email to contact the person whom runs the site. Let them know you have tried copying & pasting your username to ensure you are not mistyping either of those and you are taking special care to type the secret word correctly. Be sure to include your username, which site you are trying to access, as well as any error message you are getting. |
Having trouble viewing content? |
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If you are trying to view content and cannot, first
check your browser settings. Are images allowed from
this site? If not, "allow images". |
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If you are constantly being prompted to log in over & over,
every time you click on a link, again, check your browser
settings. Are cookies allowed/enabled from this site? If not,
"allow/enable cookies".
You should only have to log in once to access the content in the members area. Being prompted repeatedly to log in suggests there may an issue with your browser's settings. |
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